As with all businesses there are terms of trade, please be aware of our terms of operation-
Fees:
- Payment is required on the day of consultation.
Accounts:
- Unpaid fees/accounts are emailed or texted out the week following the service provision.
- Non-payment of accounts may result in the account being placed on hold, this will mean any consultations or services (including prescriptions) having to be paid for on the day.
- If an account remains unpaid past 90 days with no payments towards the overdue amount then your account may be lodged with our Debt Collection Agency, incurring additional costs associated with the debt recovery. At this time patients may be asked to enrol elsewhere.
Non-attendance Fee:
- Failure to attend for your appointment or failure to cancel within one hour of your appointment time, will incur a fee of $40. If non-attendance to a New Patient appointment there is a $50 fee.
Disputes:
- Disputes regarding accounts should be made within 30 days of the consultation or service.
Patient Portal:
- We use My Indici as our patient portal/App and recommend all our patients sign up to this service.
- Access to the portal includes ordering repeat prescriptions, test results and booking appointments.
New Patients:
- For new patients enrolling at The Christchurch Doctors, we require 10 working days before being able to be seen. This allows for any medical information to be transferred across from your previous practice
- All new patients (over 18) will be required to see our nurse prior to being able to make appointments with their GP. This will be a 15 minute consultation and the nurse consult fee will apply.
- All patients over the age of 16 will be enrolled as their own account holder unless advised otherwise at the time of enrolment.
Website:
- Our website is our primary means of communication and we encourage our patients to visit the website regularly for updates and information.
Respect/Manaakitanga:
- As part of our practice values we care and respect for our patients and staff alike. To honour this we have a zero tolerance to any disrespectful behaviours to our staff. Patients who dishonour this may be asked to enrol elsewhere.
